PRIVACY POLICY

Welcome to Rangyul Hotel's Privacy Policy. This document outlines how we collect, use, store, and protect your personal information when you use our website or services. By accessing our website or making a booking, you agree to the terms outlined in this policy.

Rangyul Hotel ("we," "our," or "us") is committed to safeguarding your privacy and ensuring that your personal data is protected. This policy complies with applicable data protection laws and regulations.

We collect various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, postal address, and identification details when you make a booking
• Booking Information: Check-in/check-out dates, room preferences, special requests, and payment details
• Technical Information: IP address, browser type, device information, and usage data through cookies
• Communication Data: Correspondence when you contact us via email, phone, or WhatsApp
• Payment Information: Bank details for transactions (processed securely through our payment partners)

We use your personal information for the following purposes:

• To process and manage your hotel bookings and reservations
• To provide customer support and respond to your inquiries
• To send booking confirmations, updates, and important information
• To improve our services and personalize your experience
• To comply with legal obligations and regulatory requirements
• To send promotional offers and updates (only with your consent)
• To ensure the security of our services and prevent fraud

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Payment processors, email service providers, and IT service providers who help us operate our business
• Legal Authorities: When required by law or to protect our rights and safety
• Business Partners: Tour operators or local service providers (only when necessary for your booking)
• Group Companies: Other hotels within the Rangyul Group for better service coordination

All third parties are required to maintain the confidentiality and security of your information.

We implement robust security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Limited access to personal data for authorized personnel only
• Secure payment processing through trusted partners

You have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your data
• Right to Object: Object to processing of your personal data
• Right to Data Portability: Receive your data in a structured format

To exercise any of these rights, please contact us using the information provided below.

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last Updated: January 15, 2026

We encourage you to review this policy periodically to stay informed about how we protect your information.